Privacy Policy - MedVi Wellness

Last Updated: October 2023

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.

At MedVi Wellness , your privacy is our priority. This Privacy Policy is a legal document that describes how we collect, use, protect, and disclose your information. Because we operate in the healthcare and wellness sector, we hold ourselves to the highest standards of data security and confidentiality.

By accessing or using our website, platforms, and services (collectively, the "Services"), you agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree with the terms of this policy, please do not use our Services.

Important Disclosure Regarding Medical Information

IMPORTANT NOTE – Please be aware that this general website Privacy Policy is distinct from our Notice of Privacy Practices . The Notice of Privacy Practices is a separate, HIPAA-compliant document that governs specifically how Protected Health Information (“PHI”) about you may be used and disclosed in connection with the healthcare services we provide. That document is provided during the intake process and explains your rights under the Health Insurance Portability and Accountability Act (“HIPAA”).

Table of Contents

• I. Introduction
• II. Information We Collect About You
• III. How We Collect Information
• IV. How We Use Your Information
• V. Sharing and Disclosure of Information
• VI. Data Security and Retention
• VII. Your Privacy Rights
• VIII. Cookies and Tracking Technologies
• IX. Children’s Privacy
• X. Changes to This Privacy Policy
• XI. Contact Us

I. Introduction

This Privacy Policy (the “Policy”) describes how MEDVi, LLC (“we”, “us”, “our”, or “MedVi”) collects and uses Personal Data about you through the use of our Website, and through email, text, and other electronic communications between you and MedVi.

MedVi is a Delaware corporation located at 131 Continental Dr, Ste 305, Newark, DE 19713. We are a telehealth and wellness provider committed to making healthcare accessible, private, and secure. This Privacy Policy applies to all users of the Platform, including those who browse our site, those who inquire about services such as Semaglutide or GLP-1 injections, and those who enroll in our treatment programs.

We respect your privacy and are committed to protecting it through our compliance with this policy. This document outlines our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Service. This Privacy Policy is incorporated into our Terms of Service.

All capitalized terms used in this Privacy Policy, but not defined herein, have the meanings assigned to them in the Terms of Service. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service.

This Privacy Policy does not apply to information collected by any third-party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise accessible from or on the Platform. Also, you may be subject to different privacy policies or terms of service for other websites or applications.

II. Information We Collect About You

To provide our wellness and telehealth services effectively, we collect several types of information from and about users of our Platform. This information is categorized into Personal Information and Protected Health Information (PHI).

Personal Identification Information

We collect information by which you may be personally identified. This includes, but is not limited to:

• Full Name and current mailing address.
• Email address and phone number (mobile or landline).
• Date of birth and government-issued ID (required for identity verification and prescription processing).
• Payment information (credit card details, billing address). Note: Payment processing is handled by secure third-party processors; we do not store your full credit card number on our servers.
• Account credentials (username, password).

Health Information and Treatment Data

As a provider of medical services, including weight management treatments like Semaglutide and Tirzepatide, we collect detailed health information. This may include:

• Medical History: Past surgeries, current medications, allergies, and family medical history.
• Lifestyle Information: Diet, exercise habits, smoking status, and alcohol consumption.
• Symptoms and Goals: Information regarding your weight loss goals or specific health concerns you wish to address.
• Lab Results: Blood work or diagnostic test results that you upload or that we order on your behalf.
• Communication with Providers: Records of your consultations, messages, and interactions with our medical team and coaches.

Technical and Usage Data

Automatically, we collect technical data when you visit our website. This helps us improve user experience and security. This data includes:

• Device Information: IP address, browser type, operating system, and mobile device identifiers.
• Usage Data: Pages visited, time spent on pages, click paths, and referring websites.
• Cookies: Small data files stored on your device (see Section VIII for details).

III. How We Collect Information

We collect information in the following ways:

• Directly from You: When you fill out intake forms, create an account, chat with our support team, or communicate with our medical providers.
• Automatically: As you navigate our Platform, our servers log technical data automatically.
• Third Parties: We may receive information from third-party services such as pharmacies (for prescription status), labs (for blood work results), or identity verification services.

IV. How We Use Your Information

We use the information we collect for various purposes to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide Healthcare Services: To diagnose, treat, and prescribe medications (including GLP-1 injections) appropriate for your needs.
• Manage Your Account: To create your account, process payments, and manage subscriptions (e.g., weekly or monthly plans).
• Communication: To send you appointment reminders, shipping notifications for your medication, and important health updates via SMS or email.
• Safety and Security: To verify your identity, prevent fraud, and ensure the security of our Platform.
• Customer Support: To respond to your inquiries, questions, and customer service requests.
• Marketing and Promotions: With your consent, we may send you information about our promotions, such as the "Winter Promotion" or discounts on Semaglutide. You can opt-out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations, such as HIPAA regulations, pharmacy laws, and tax reporting requirements.

V. Sharing and Disclosure of Information

We respect your confidentiality and do not sell your Personal Data or PHI. However, we may share your information under specific circumstances:

Service Providers

We share information with trusted third-party companies who perform services on our behalf. These include:

• Medical Providers: Physicians and nurse practitioners employed by